Customer Service, Health and Safety and Employment Law

Personal presentation in Customer Service, Employment Law and Occupational Health and Safety

We offer a Customer Service course that focuses on personal presentation, face to face customer enquiries and general customer service. After completing our Health and Safety programmes you can then go onto occupational health and safety courses or other areas of interest. We also offer a Employment Law course to give an overview of the legal requirements to do with employment.

Customer Service Course:

This 2 day course is designed to develop customer service, and presentation skills in the work place. The course includes Unit Standards 56, 57, and 62.

Students who are entering the hospitality, retail or any service industry, such as hair dressing for work placement will benefit from the course.

10-12 students.

	2 day course
Unit Standard	Descriptor	Level	Credits	Theory/ Practical
56	Attend to customer enquiries face-to-face and on the telephone	1	2	P
57	Provide customer service in given situations	2	2	P
62	Maintain personal presentation in the workplace	2	2	P

Health and Safety

Unit Standard 497

All students before they enter the workplace require Unit Standard 497. Land Based Training can offer students this course as a one day intensive course delivered on site at your school.

10-15 students

	1 day course
Unit Standard	Descriptor	Level	Credits	Theory/ Practical
497	Demonstrate knowledge of workplace health and safety requirements	1	3	T

Unit Standard 17593

Students in their place of work experience will benefit from US 17593

10-15 students

	1 day course
Unit Standard	Descriptor	Level	Credits	Theory/ Practical
17593	Apply safe work practices in the workplace	2	4	T/P

Unit Standard 17602

Students depending on their place of work experience will benefit from unit standard 17602. Engaging students in workplace hazard management.

10-15 students

	1 day course
Unit Standard	Descriptor	Level	Credits	Theory/ Practical
17602	Apply hazard identification and risk assessment procedures in the workplace	3	4	T

Employment Law

Senior students will benefit from having a clear understanding of Employment Law as they prepare for employment – either during school holidays or at completion of studies.

10-15 students

	1 day course
Unit Standard	Descriptor	Level	Credits	Theory/ Practical
1979	Describe an employment relationship, and the application of employment law to that relationship	2	3	T

These courses have a high focus on customer service and personal presentation. Occupational health and safety and employment law are just another one of the many courses we have to offer.

Contact Land Based Training on 0508 872 466 or email us here